Complaints Procedure

Terms of Service

GB Reg Complaints Procedure

Terms | Hosting | Domains | Dedicated Servers | VPS | Web Site Design | Acceptable Use Policy | Complaints Procedure

We aim to provide all our customers with the best levels of service on our domain registration and hosting services. However, if for any reason you are not satisfied with the service that you have received from us, please follow our complaints procedure as detailed below. We give our full assurance that your concerns will be fully investigated and endeavour to resolve any issues at the earliest opportunity.

How do I make a complaint?

Telephone: 0330 999 0085
Or submit a support ticket which will be allocated high priority.

What happens next?

Once we have received your complaint, it will be acknowledged immediately and then fully replied to within one business day.

If the situation requires a longer investigation, we will contact you to inform you of this and let you know when you can expect our response.

How do I escalate a complaint following your reply?

If you feel disatisfied with our response to your complaint, please escalate this by addressing your complaint to our Customer Services Manager and a response will be provided within one working day.