We aim to provide all our customers with the best levels of service on our domain registration and hosting services. However, if for any reason you are not satisfied with the service that you have received from us, please follow our complaints procedure as detailed below. We give our full assurance that your concerns will be fully investigated and endeavour to resolve any issues at the earliest opportunity.
Once we have received your complaint, it will be acknowledged immediately and then fully replied to within one business day.
If the situation requires a longer investigation, we will contact you to inform you of this and let you know when you can expect our response.
If you feel disatisfied with our response to your complaint, please escalate this by addressing your complaint to our Customer Services Manager and a response will be provided within one working day.