TERMS & CONDITIONS

GB Reg Hosting Terms of Service Agreement

Terms | Hosting | Domains | Dedicated Servers | VPS | Web Site Design | Acceptable Use Policy | Complaints Procedure

COMPANY NAME - TERMS - SERVER USE - RESOURCE USAGE POLICY - HIGH RESOURCE USER POLICY - PAYMENT POLICIES - PAYMENT OPTIONS - CANCELLATIONS & REFUNDS - INDEMNIFICATION - DISCLAIMERUPGRADING HOSTING PLANS - DOWNGRADING HOSTING PLANS - CHANGING OPTIONS/SERVICES - RENEWAL OF HOST PLANS - VAT

 

COMPANY NAME

GB Reg Internet is a UK company hereafter called GB Reg. The terms herein are applicable for shared hosting services provided by GB Reg.

TERMS

GB Reg provides World Wide Web page hosting. GB Reg reserves the right to suspend or cancel a customer's access to any or all services provided by GB Reg when GB Reg decides that the account has been inappropriately used or otherwise. We may modify any of the terms and conditions contained here at any time and in our sole discretion, by updating and posting at this web page.

SERVER USE (NOT DEDICATED)

Hosting accounts are to be used by the primary owner only. Shared hosting account holders are not permitted resell, store or give away web-hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads and personal ads. Storage of images, media and music files are prohibited except where these files are being used to support and display web pages on the site, and subject to them not constituting 'Illegal Material' below.

GB Reg reserves the right to refuse service and /or access to its servers to anyone.

GB Reg do not allow any of the following content to be stored on its servers:

Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation. This applies to material published in whole or part.

Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of GB Reg.

Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to"information about such material.

GB Reg reserves the right to disable a domain for abuse as detailed above. It may be possible to offer alternative hosting services on an alternative domain but in this event the original options have been lost and will have to be repurchased against the new hosting plan.

RESOURCE USAGE POLICY (Webspace and Bandwidth)

Bandwidth overusage:

This can only occur on our limited accounts. The customer will be advised and provided with the opportunity to upgrade the account to unlimited. If the account is not upgraded, GB Reg reserve the right to charge to your account the amount of 25p (£0.25) per 1GB or part therof used over the allocated bandwidth. In rare cases, GB Reg may find a customer to be using server resources to such an extent that he or she may jeopardise server performance and resources for other customers. In such instances, GB Reg reserves the right to impose the High Resource User Policy for the consideration of all customers.

HIGH RESOURCE USER POLICY

Resources are defined as bandwidth and/or processor utilization.

GB Reg may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources GB Reg available reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby GB Reg continues hosting the website for an additional fee. 

PAYMENT POLICIES

All accounts are set up on a prepay basis. Although GB Reg reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment.
The customer will pay the Initial Fee to GB Reg and, thereafter, on each subsequent aniversary the due date of final payment will be 7 days before each aniversary date. Non payment after the annivesary date will result in immediate suspension.

Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given.

In situations where the card number held by our payment providers is declined GB Reg will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, GB Reg reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

VAT invoices are available online and can be downloaded.

All payment is currently in UK sterling unless otherwise agreed.

PAYMENT OPTIONS

GB Reg runs a limited number of payment options.

Credit / Debit Cards:
GB Reg
accepts Mastercard, Visa, Visaa Debit Cards via Paypal

Regular Payment Plans: (Monthly, Quarterly, Bi-Annual, Annual, Two yearly)
Payment must be received at the latest within 7 days of the due date, otherwise GB Reg will withdraw the services. The plan may be cancelled at any time with 30 days notice and services will cease after one month following the last payment on the due date, this does not apply to Dedicated Server Plans (see below under Cancellation and Refunds). Options to hosting plans are paid annually and under no circumstances can these be refunded.

Cheque Payment:
This option is only available to customers who pay annually for their GB Reg account. A credit / debit card number will still be required if customers require the facility to purchase domains and other services on-line. GB Reg cannot guarantee that a service will be provided until after any received cheques have been cleared.

CANCELLATION AND REFUNDS

GB Reg reserves the right to cancel the service at any time in the event a customer contravenes GB Reg TOS, a refund will not be issued in the event of a cancellation. GB Reg will provide at least 60 days notice to the customer in the event of the services being permanently curtailed by the company. In this event a pro-rata refund will be made to the customer for the remainder of the membership period, if applicable.

Cancellation of Dedicated Server Plans taken through GB Reg or GB Reg Servers whether self managed or managed are subject to 90 days minimum notice. This is the case even if the plan has been taken on a monthly rate.

If charges relating to bandwidth, hosting or dedicated servers are outstanding for a period greater than 5 working days without prior agreement between the account holder and GB Reg, your service will be suspended and furthermore, GB Reg will refer the account to a debt collection agency and inform credit reference agencies. This may seriously affect your ability to obtain credit in the future.

INDEMNIFICATION

Customer agrees that it shall defend, indemnify, save and hold GB Reg harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against GB Reg, its' agents, its' customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless GB Reg against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with GB Reg server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from GB Reg server.

UPGRADING OF WEB HOSTING PLANS

Upgrading is allowed at any time, and the balance in price difference between the existing and new plan (at the prices stated at time of upgrading), is payable, subject to the following discounts:

More than 9 months remaining on existing plan

NIL

Between 6 and 9 months remaining on plan

25%

Between 3 and 6 months remaining on plan

50%

Less than 3 months remaining on plan

75%

These discounts do not apply to Dedicated Server Plans.

DOWNGRADING OF WEB HOSTING PLANS

Downgrading is only allowed at the annual renewal date of the web hosting plan. Existing features not relevant to the new plan will be suspended or charged for as appropriate.

CHANGING SERVICES/OPTIONS

Changing the operating system from Windows to Linux or Linux to Windows is allowed subject to the following:

There will be a charge of £15 + vat.

To install existing options required on the new server, they will be charged for one year in advance at the current cost shown on our web site. This does not apply to the Personal Control Panel.

Changing options on the same operating system is permitted, new options can be added at anytime, however no refund is available for cancellation of options which are payable in advance for one year.

RENEWAL OF WEB HOSTING PLANS

Automatic renewal of web hosting plans will be undertaken and an invoice sent 30 days before renewal, which may be payable by cheque or credit/debit card. This invoice is required to be fully paid by 7 days before renewal date, otherwise the account will be suspended. If existing plan features are not required, then GB Reg must be informed 30 days before renewal date. The special offer of discounted domain is not applicable on renewal and is subject to the full advertised price of the required hosting plan.

VAT

All prices stated are applicable to VAT at the current rate unless otherwise stated. For orders made from the UK or European Union, then VAT is applicable, otherwise orders will be VAT free and the exempt button must be applied on the product payment page.

E-mail: accounts@gbreg.co.uk