SALES line: 0330 999 0085

VPS Terms of Service

Terms of Service

GB Reg VPS Terms of Service

Terms | Hosting | Domains | Dedicated Servers | VPS | Web Site Design | Acceptable Use Policy | Complaints Procedure

COMPANY NAME - TERMS OF SERVICE - VIRTUAL SERVER SERVICE & USE - RESOURCE USAGE POLICY- PAYMENT POLICIES - RENEWAL OF VIRTUAL SERVERS - PAYMENT OPTIONS - CANCELLATIONS & REFUNDS - INDEMNIFICATION - HARDWARE & SOFTWARE CONFIGURATIONS - BACKUP SERVICE- VAT
COMPANY NAME

GB Reg Internet reserves the right to offer hosting space or services under the banner of GB Reg. The terms herein are applicable for services provided by GB Reg Internet whether the service provided is domain registration, hosting or dedicated servers.

TERMS OF SERVICE

By ordering virtual private server services from GB Reg Internet, you (the Customer) agree to the terms and conditions set forth herein. GB Reg Internet provides World Wide Web page hosting. GB Reg Internet reserves the right to suspend or cancel a customer's access to any or all services provided by GB Reg Internet when GB Reg Internet decides that the account has been inappropriately used or otherwise. We may modify any of the terms and conditions contained here at any time and in our sole discretion, by updating and posting at this web page.

VIRTUAL SERVER SERVICE & USE

GB Reg Internet agrees to provide the use of a Virtual Server to the Customer, for the exclusive use of the the Customer at the price and frequency of payment at order stage. Unless otherwise stated the Virtual Server is unmananaged and the Customer represents and warrants that the Customer has or has access to the knowledge and expertise necessary to configure, maintain, monitor, and secure the Virtual Server. GB Reg Internet agrees to maintain the hardware on which the Virtual Server is located. With exception to the use or configuration of the SolusVM control panel, GB Reg Internet does not provide telephone or e-mail support or any other technical assistance for the administration of the Virtual Server.

GB Reg Internet reserves the right to refuse service and /or access to its servers to anyone.

GB Reg Internet do not allow any of the following content to be stored on its servers:

Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation. This applies to material published in whole or part.

Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of GB Reg Internet.

Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

GB Reg Internet reserves the right to disable a domain for abuse as detailed above. It may be possible to offer alternative hosting services on an alternative domain but in this event the original options have been lost and will have to be repurchased against the new hosting plan.

Please also read our Abuse Policy which forms part of this agreement

RESOURCE USAGE POLICY (Webspace and Bandwidth)
Bandwidth overusage:

Overage charges on the Virtual servers can be avoided by upgrading the current plan before the resources are exceeded, if this is not the case then GB Reg Internet will charge to your account the amount of 25p (£0.25) monthly per GB or part thereof used over the allocated bandwidth. Extra Disk Space is charged at the rate of 50p (£0.50) monthly per GB or part thereof.

PAYMENT POLICIES

All accounts are set up on a prepay basis. Although GB Reg Internet reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given.

Provision of the service is dependent on the receipt of all payments due to GB Reg Internet. Regular payments are due on the anniversary date of the month for that month's service. The Virtual Service will be interrupted on those accounts that reach 3 days overdue through suspension or termination. GB Reg Internet reserve the right to temporarily deny service or terminate this Agreement upon the failure of Customer to pay charges when due. Such termination or denial will not relieve the Customer of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees. Accounts not paid by due date are subject to a £10.00 late fee. The Customer accepts that providing on time payment to Stonehenge is their responsibility, and agree that GB Reg Internet will not liable for any damages caused by interruption or termination of Service. In addition, GB Reg Internet reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

VAT invoices are downloadable from the Stonehenge clients area and hard copies are not posted.

Payment can be made currently in either UK sterling or US Dollars.

RENEWAL OF VIRTUAL SERVER PLANS

Automatic renewal of virtual server plans will be undertaken and an invoice sent 14 days before renewal, which may be payable by cheque or credit/debit card. This is the case with both monthly or annual plans. This invoice is required to be fully paid by 7 days before renewal date, otherwise the account will be suspended.

PAYMENT OPTIONS

Credit / Debit Cards:

GB Reg Internet accepts Mastercard, Visa & Visa Debit Cards

Regular Payment Plans: (Monthly, or Annual)

Payment must be received at the latest within 7 days of the due date, otherwise GB Reg Internet will withdraw the services. The plan may be cancelled at any time with 30 days notice and services will cease after one month following the last payment on the due date, this does not apply to Dedicated Server Plans (see below under Cancellation and Refunds). Options to hosting plans are paid annually and under no circumstances can these be refunded.

Online or Cheque Payment:

This option is only available to customers who pay annually for their GB Reg Internet account. A credit / debit card number will still be required if customers require the facility to purchase domains and other services on-line. GB Reg Internet cannot guarantee that a service will be provided until after any received cheques or online transfers have been cleared.

CANCELLATION AND REFUNDS
GB Reg Internet
reserves the right to cancel the service at any time in the event a customer contravenes GB Reg Internet terms of service, a refund will not be issued in the event of a cancellation. GB Reg Internet will provide at least 60 days notice to the customer in the event of the services being permanently curtailed by the company. In this event a pro-rata refund will be made to the customer for the remainder of the membership period, if applicable.

Cancellation of a Virtual Server Plan taken through GB Reg Internet or Stonehenge Servers:
Self-Managed Servers

Monthly paid services are subject to 1 Months' minimum notice. This is the case even if the plan has been taken on a monthly rate. Upgrading of existing Virtual Server plans are made free of charge and pro -rata charges applied.

Managed Virtual Servers

Monthly or Annual paid services are subject to 3 Months' minimum notice and the balance will be charged for the remaining annual payments due for Managed Services to the end of the contract period. Upgrading of existing Virtual Server plans are made free of charge and pro -rata charges applied.

If charges relating to Virtual servers, backup services or bandwidth/diskspace charges are outstanding for a period greater than 7 working days without prior agreement between the account holder and GB Reg Internet, your service will be suspended.

INDEMNIFICATION
Customer agrees that it shall defend, indemnify, save and hold GB Reg Internet harmless from any and all demands, liabilities, losses, costs and claims, including reasonable solicitors's fees asserted against GB Reg Internet, its' agents, its' customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless GB Reg Internet against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with GB Reg Internet server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from GB Reg Internet server.

HARDWARE & SOFTWARE CONFIGURATIONS
All Virtual Servers must use software configurations that conform with GB Reg Internet requirements. Use of any particular software configuration may be declined at the sole discretion of GB Reg Internet. Customers have no right or expectation to receive a hardware or software configuration on their Virtual Server that is more capable than that which was initially ordered from GB Reg Internet, nor can a Customer expect to receive support from GB Reg Internet with respect to the correction of errors caused by mistakes, faulty settings, and installation errors caused by the Customer.

BACKUP SERVICE
GB Reg Internet always recommends purchasing backup space with Virtual Servers. GB Reg Internet operates a daily rotating backup service for those Virtual Servers that have subscribed and where payment is not outstanding. Restores are actioned by email by raising a ticket in the GB Reg Internet Clients area.

VAT

All prices stated are applicable to VAT at the current rate unless otherwise stated. For orders made from the UK or European Union, then VAT is applicable, otherwise orders will be VAT free and the exempt button must be applied on the product payment page.

E-mail: accounts@gbreg.co.uk